Privacy Policy
At clarithomivex, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This policy explains our practices in detail.
Information We Collect
We collect information you provide directly to us when you create an account, use our financial platform services, contact our support team, or participate in surveys and promotional activities. This includes your name, email address, phone number, business information, and financial data necessary for our services.
- Personal identification information including name, address, and contact details
- Financial information required for account setup and transaction processing
- Technical data from your device and browser when you visit our website
- Communication records when you contact our support team
- Usage patterns and preferences to improve our services
How We Use Your Information
Your information helps us provide, maintain, and improve our financial platform services. We use this data to process transactions, communicate with you about your account, provide customer support, and ensure the security of our platform.
We also use aggregated, anonymized data to understand user behavior patterns, which helps us develop better features and services. This analysis never includes personally identifiable information and focuses on improving the overall user experience for our community.
Access Your Data
You have the right to request a copy of all personal information we hold about you. We'll provide this in a structured, commonly used format within 30 days.
Correct Information
If any of your personal information is inaccurate or incomplete, you can request corrections. We'll update your records promptly once we verify the changes.
Delete Your Data
You can request deletion of your personal information, subject to legal and regulatory requirements we must follow as a financial service provider.
Data Portability
Request your data in a portable format to transfer to another service provider. We'll provide your information in a standard digital format.
Data Sharing and Third Parties
We don't sell your personal information to third parties. We may share your data with trusted service providers who help us operate our platform, process payments, or provide customer support. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
In some cases, we may need to share information to comply with legal obligations, respond to lawful requests from authorities, or protect the rights and safety of our users and business operations. We'll always notify you when legally permitted if such sharing occurs.
Security Measures
We implement industry-standard security measures to protect your personal information. This includes encryption of sensitive data, secure server infrastructure, regular security audits, and access controls that limit who can view your information within our organization.
Our security team continuously monitors for potential threats and updates our protection systems regularly. However, no internet-based system can guarantee 100% security, so we encourage you to use strong passwords and keep your account information confidential.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account information is typically kept for the duration of your relationship with us, plus additional time required by Australian financial regulations.
When you close your account or request deletion, we'll remove your personal information within 90 days, except for data we're legally required to retain for regulatory compliance, fraud prevention, or dispute resolution purposes.
International Data Transfers
While our primary operations are based in Australia, some of our service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions that maintain the same level of protection as required under Australian privacy law.
We carefully evaluate all international data processing arrangements to ensure your information receives consistent protection regardless of where it's processed.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services and understand user behavior.
You can control cookie settings through your browser preferences, though disabling certain cookies may affect some website features. We don't use cookies for cross-site tracking or advertising purposes.
Privacy Questions?
For any privacy-related inquiries or to exercise your data rights, contact our Privacy Officer:
Email: info@clarithomivex.com
Phone: +61892663460
Address: 3/268 3/83-85 Montague St, North Wollongong NSW 2500, Australia
We aim to respond to all privacy inquiries within 5 business days and will work with you to resolve any concerns about how we handle your personal information.